Our Aged Care Services

As you grow older, like many older people, you may prefer to remain living independently at home. Some extra help and support can make this possible.

Our Aged Care Services - Extracare Home Services


Getting home services for aged care is an exciting phase of life that allows you to keep living to your fullest knowing that support and help are there when you need it most.


Step by step guide

Our Aged Care Services - Extracare Home Services


- Apply for an assessment with my aged care.

- you can do this on their website or over the phone
website: myagedcare.com.au
phone: 1800 200 422

- If eligible, you will be booked in to have a visit from the Aged Care Assessment Team for an ACAT assessment.

Our Aged Care Services - Extracare Home Services


- An ACAT assessor will assess you at home or over the phone.

- They will determine the level of care you need and your priority level.

Our Aged Care Services - Extracare Home Services


• My Aged Care will mail you an outcome letter • The letter will include: 1.whether you’re eligible for services 2.the services you’re eligible to receive, and 3.other supporting information

• You will be placed in the National Priority System until a package assigned

• The National Priority System is the way the Australian Government prioritises the allocation of Home Care Packages.

It is a waitlist based on needs and circumstances of individuals, regardless of where you live.

Our Aged Care Services - Extracare Home Services


• When you’re assigned a package, you will receive a letter from My Aged Care with a referral code.

• Call you preferred Home Care Package provider.

• If you would like to use Extracare Home Services give Trilogy Care a call on
1300 459 190

Planning Your Recovery

There is no better way to recover from hospitalisation then to receive quality care in the familiar surrounds of your own home.

Our Aged Care Services - Extracare Home Services

While you are still not feeling the best the one thing that you don’t want to happen is to have a fall and end up back in hospital.

Falls don’t just happen because you slip on the floor. Make sure you remove any mats or other items on the floor that can cause you to trip. It may be time to throw away those comfortable old pair of slippers and buy some that fit well and have a good non slip sole. If you are able to mop up any spillages do so immediately after they happen.

Don’t try and do all your usual tasks until you have settled back into a routine. Eating and drinking properly are essential to avoid dizziness. If you drop an item on the floor try to remember not to immediately bend down to pick it up. Wait until you feel you are ready to pick it up. If dizziness is an ongoing problem there are simple to use devices available to assist you to avoid bending.

If you live alone it is well worth considering the purchase of an emergency telephone call system and if you have one of these do not forget to have the call button with you at all times.
In summary:

Wait for the assistance that has been arranged for you to arrive before going about your daily tasks. Your carers will be delighted to see you make a full recovery.

Contact Us

Get in touch with us

You are welcome to ask us any questions regarding our services and staff. Feel free to submit an enquiry to get a call back today!