How to Access Services
We are happy to assist our clients while they continue to enjoy the familiar surroundings of their own homes and families.
Simple access to home care, all you have to do is call us
Our simple access to home care will give you the confidence you need to make the call for assistance. It’s not always possible to know exactly what types of service you might need, but if you have a general idea, we can help you figure out the rest. Then all you have to do is call us. We’ll help you decide on a date and time, and then you are done. Easy, 1, 2, 3.
Step 1: What Kind of Home Care do You Need?
Before contacting Extracare, give some thought to the services you might need. You are the king or queen of your castle, and you are in control of the type of home care that you wish to receive. You can choose from our list of outstanding home care services, any service that is helpful to you:
- Domestic Assistance
- Food Shopping
- Meal Assistance
- House cleaning
- Personal Care
- Respite Care
- Medication Monitoring
- Social Support
- Transport
As an Extracare client, you are free to combine our various services in one visit. For example: Shower, meal assistance, house cleaning.
Step 2: Call Extracare
Once you decide upon the types of services you would like Extracare to provide, just give us a call. If you prefer, you may email your request and we will either answer your request by email or phone you.
Step 3: Schedule a Home Care Visit
Our Service Manager will discuss your requirements and provide helpful advice on any other concerns you may have that might meet your needs. At that time you will decide on a suitable date and time that your home care will begin.
After your home care services are assessed and scheduled, our Service Manager will confirm the total cost of care you require. If you think of any questions later, after the call is over, please feel free to call or email and we’ll answer those too. Easy as one, two, three.
Home Care Services Payment Schedule
Invoices for services are printed after the end of each fortnight after time-sheets submitted by the staff are verified.
Home Care Visit Cancellations
We understand that sometimes events happen that are out of your control. In that case, just give us a call. We can cancel a scheduled home care visit without cost as long as we have prior notice. You won’t be charged for the visit as long we receive notification of your cancellation at least one business day prior to your scheduled home care date.
Extracare is Here to Assist You with Your Needs
We understand that sometimes events happen that are out of your control. In that case, just give us a call. We can cancel a scheduled home care visit without cost as long as we have prior notice. You won’t be charged for the visit as long we receive notification of your cancellation at least one business day prior to your scheduled home care date.
Contact Us
Get in touch with us
You are welcome to ask us any questions regarding our services and staff. Feel free to submit an enquiry to get a call back today!
EMAIL:
TELEPHONE:
FAX:
- (02) 4983 1133