Case Studies

Will you know when it’s time to ask for some assistance and possibly avoid hospitalisation?
Case Studies - Extracare Home Services


Hi Tracey and Cody,

My mum was quite unwell today and ended up in hospital (she is doing better), but had it not been for your staff concern and realization that mum wasn’t quite herself, things may not have gone as well today as they did.

Mum and my sister constantly tell me about how much they love the workers who support them, but i’m always really blown away when i see them in action first hand. 

Being a support worker isn’t easy, especially when there’s a crisis, your employee today effortlessly coordinated health services, passed on past health history, ensured mum got to hospital safe with everything she needed and kept mum and myself calm the entire time whilst she kept everyone in the loop about what was happening.

I’m endlessly appreciative to her and you whole team.

I  hope you all know how much the ongoing support’s has meant to my family.

Thank you again

Mr Graham

Mr Graham is a 56 year old man from Newcastle’s surrounding suburbs and was supported by Extracare for 2 ½ years. Supports included showering 5 days per week, cleaning, shopping and transport to dialysis. He also received supports from staff to complete a physio exercise routine 3 times per week.

Mr Graham’s brother was his carer and made sure all supports were in place to assist his brother through everyday life. We set up services through his NDIS plan. We met with them at Mr Graham’s house and we went through the whole service structure and explained how it would work.  The very nature of the supports required meant that regular changes would be necessary and this was greatly appreciated by his family as they could not always be there to support him.

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