Your first contact with Extracare will most likely be with our manager. Her role is to implement the services and to allocate the work to our carers who will be assisting you. You will find that she is very understanding of your needs having previously been employed in a carers position in a nursing home and in the initial year of establishment of Extracare provided services in the community.
The staff Extracare employs as carers are not people who are just looking for a job. Their first requirement of employment is to have a cheerful outgoing personality and an excellent understanding of the needs of the people who access our services.
You will find our staff will go out of their way to ensure that you receive the level of assistance that you need and will listen to your requests. They will vary the service to meet your needs, however, as in all other forms of employment they must work within set guidelines. This applies particularly in the area of occupational health and safety. There may be occasions when they need to refer your requests back to management and a satisfactory result will be achieved.
Some compliments previous clients have written about our employees:
“Thank you so much for your special care and attention given to our father”
“Our mothers reluctance for help in the first instance was wholeheartedly respected by your staff’s gentle approach”
“Thank you for sending me such valuable help recently. They were lovely, kind girls and I was happy to know them”